Troubleshooting (FAQ)

Troubleshooting (FAQ)

The token "flies off" (disappears/resets) after saving settings

Ensure that the page option is added to the list of allowed parameters (settings API) and that the user has administrator rights.

Incorrect time in "Token valid until"

Check the website's time zone. You can output the tokenExpiration from the bank's gateway logs and compare it with the actual time.

Re-authorization

According to the bank's terms, the token is valid for 24 hours; automatic renewal is performed approximately every 12 hours. The Re-authorize Now button updates the token manually.

Console errors (404) for log files

If there are no logs yet, the plugin does not show an error on the page, but there may be a 404 error in DevTools for the request. This is not critical; the file will appear after the first successful write.

Payment method not displayed on checkout

The checkout page must necessarily contain the shortcode [woocommerce_checkout].